What we believe at Cityblock
At Cityblock, we are committed to radically improving the health of marginalized communities at scale by prioritizing trust, care, and outcomes for our members and care teams. Our values—put members first, bring your whole self, be all in, aim for understanding, and lean into discomfort—guide us. These core values shape the principles we follow, keeping us aligned with our mission and ensuring that everything we do reflects these priorities. We hold each other accountable to uphold these principles in everything we do.
How we focus on users
1. Center on trust.
Cityblock's experience is centered around building and maintaining trust with members, care teams, and operators, ensuring that all interactions foster and sustain this trust.
2. Time counts.
We respect the time of both our care teams and members. For our care teams, we empower them to operate efficiently, ensuring they spend time where it truly matters. For our members, we respect their time, knowing that every moment counts in providing the care they need.
3. We honor compliance and contractual obligations.
We improve health. We do things in a compliant, safe and reliable way so that our partners can feel confident in our ability to deliver differential and elevated care.
How we solve problems
4. Start at the end
Before anything else we are clear about what outcomes we want to drive (health, ROI, operational, user experience) and make choices to maximize those outcomes.
5. We build, we learn and we build again better.
Our approach starts small, and we strengthen solutions over time. We reduce complexity, building confidence in the right direction.
6. Design for success at scale.
We create solutions that drive value for the majority of users while addressing local needs. We invest in scaling things that work.